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Privacy Policy for Greenery Courier
Effective Date: 1/24/2022

Greenery Courier (“we,” “us,” “our,” or “Greenery Courier”) is committed to protecting your privacy and maintaining compliance with all United States federal and state laws governing data privacy, electronic communication, and SMS/MMS messaging — including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, the FCC wireless regulations, the CTIA Messaging Principles and Best Practices, and carrier-specific toll-free compliance requirements.

This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website (www.greenerycourier.com), schedule deliveries, create an account, interact with customer support, or participate in our toll-free SMS/MMS messaging program.

By accessing our site or opting into our messaging programs, you expressly consent to the practices described below.

1. Information We Collect

A. Personal Information

We may collect and store:

  • Name

  • Phone number(s), including mobile numbers used for SMS

  • Email address

  • Delivery and pickup addresses

  • Order and transaction history

  • Billing information (processed through secure third-party processors)

  • Contact preferences

B. SMS/MMS-Specific Information

When you opt into or interact with our messaging program, we collect:

  • Mobile phone number

  • Message content (SMS/MMS)

  • Message send/receive timestamps

  • Delivery status and carrier response codes

  • Opt-in and opt-out logs (required by carriers and CTIA)

  • User-originating messages (STOP, HELP, keyword responses)

C. Automatically Collected Website Information

We may automatically collect:

  • IP address

  • Browser type and device details

  • Cookies, session identifiers, analytics usage

  • Click behavior and page interactions

  • Referral URLs

D. Prohibited Data Collection

We do not knowingly collect:

  • Social Security numbers

  • Biometric data

  • Health data

  • Credit card numbers directly

  • Data from children under 13

2. How We Use Your Information

We use collected information to:

  • Provide delivery, pickup, and customer support services

  • Send order confirmations, receipts, and logistics updates

  • Authenticate and secure user accounts

  • Send SMS/MMS transactional messages (e.g., delivery updates)

  • Send promotional SMS messages (only with express consent)

  • Prevent fraud, unauthorized access, and abuse

  • Maintain service logs for compliance and auditing

  • Improve website performance and user experience

3. SMS/MMS Messaging Program Compliance (FULL TCPA + CTIA + Carrier Requirements)

Our toll-free messaging program follows all U.S. laws and industry requirements, including:

  • TCPA (Telephone Consumer Protection Act)

  • FCC wireless messaging rules

  • CTIA Messaging Principles & Best Practices

  • CTIA Short Code / Toll-Free Handbook

  • Carrier platform policies (AT&T, Verizon, T-Mobile, etc.)

A. Opt-In Requirements

You may opt in by:

  • Entering your phone number on our website forms

  • Checking an SMS consent checkbox

  • Initiating a text message to our toll-free number

  • Providing verbal consent (if recorded and stored)

  • Signing up during checkout or account creation

All opt-ins are logged and timestamped.

You must provide express consent for marketing messages.
Transactional messages may be sent under implied consent after you provide your number to complete a transaction.

B. Message Types We Send

  1. Transactional/Informational Messages

    • Order confirmations

    • Delivery updates

    • Pickup notifications

    • Customer service responses

  2. Promotional/Marketing Messages

    • Coupon codes

    • Special offers

    • Service announcements

    • Loyalty messages

(Only sent if you consent specifically to marketing.)

C. Carrier-Required Disclosures

  • Message & Data Rates May Apply

  • Message frequency varies

  • Reply STOP to opt out

  • Reply HELP for assistance

  • Opting in is not a condition of purchase

D. Opt-Out Process (Required Wording)

To stop receiving messages, text STOP at any time.
You will receive a one-time confirmation message.

We may also accept:

  • STOPALL

  • UNSUBSCRIBE

  • CANCEL

  • END

  • QUIT

Opt-out requests are processed immediately and fully logged.

E. HELP Command (Required Wording)

Text HELP for support.
We will respond with contact information or resource instructions.

F. Data Usage for Messaging

We may store and use message logs for:

  • Delivery processing

  • Customer support

  • Compliance audits

  • Fraud prevention

  • Carrier-required reporting

We never:

  • Sell SMS data

  • Share SMS data with third parties for marketing

  • Buy phone numbers from outside sources

G. Prohibited Messaging Content (CTIA Compliance)

We do not send:

  • SHAFT content (sex, hate, alcohol to minors, firearms, tobacco to minors)

  • Illegal substance sales

  • Loan, gambling, or high-risk financial messaging

  • Misleading or deceptive messages

  • Spam or unsolicited bulk messaging

H. Double Opt-In (If Used)

If double opt-in is enabled, you may be required to confirm your subscription a second time.
This reduces spam risk and increases compliance.

4. How We Share Your Information

We may share your data only with:

A. Service Providers

  • SMS delivery platforms

  • Website hosting companies

  • Payment processors

  • Fraud prevention tools

  • Logistics or dispatch partners

All partners must follow confidentiality and data protection requirements.

B. Legal Obligations

We may disclose information if required by:

  • Court order

  • Subpoena

  • Law enforcement request

  • Carrier compliance investigation

  • Fraud or security threat assessment

C. Business Transfers

If Greenery Courier undergoes a sale, merger, or acquisition, your data may be part of transferred assets.

5. Data Security

We use administrative, technical, and physical safeguards, including:

  • HTTPS encryption

  • Access controls and authentication

  • Firewalls and intrusion monitoring

  • Limited employee access

  • Secure server environments

No digital system is perfectly secure, but we take commercially reasonable steps to protect your information.

6. Data Retention

We retain data only as required for:

  • Delivering services

  • Maintaining messaging compliance (carriers require retaining logs)

  • Logging opt-ins and opt-outs

  • Legal obligations

SMS logs may be retained for up to 4 years, per carrier and regulatory guidance.

7. Your Rights and Choices

You may:

  • Opt out of SMS anytime by texting STOP

  • Request access to personal data we store

  • Request correction or deletion of your data

  • Withdraw marketing consent

  • Disable cookies in your browser

California, Virginia, Colorado, and Florida residents may have additional rights.

8. Children’s Privacy

We do not knowingly collect data from children under 13, and our services are not designed for minors.
If you believe a minor has provided information, contact us immediately.

9. Third-Party Services

Our site may link to external sites.
We are not responsible for their privacy practices.
We recommend reviewing their policies separately.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically.
Updates will be posted here with a new “Effective Date.”
Continued use of our services indicates acceptance of any changes.

11. Contact Information

If you have questions or wish to submit a privacy or SMS request, contact us:

Greenery Courier
Email: [Insert Email]
Phone: [Insert Toll-Free Number]
Address: [Insert Mailing Address]

Thank you for trusting Greenery Courier with your information.

©2025 by Promoting Online Ads

(917)277-0505

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